Comcast's PR Nightmare Can Befall Midsized Companies: Your Company Could Be Next

Midsized company CEOs enjoying growth should be warned by Comcast’s PR nightmare over its horrendous customer service.  They could be next.  Midsized companies are particularly vulnerable to such operational meltdowns since they often lack resources, lack operational experience, and often have a sales culture that values growth over resilient, top quality operations that can absorb inevitable surprises.